Help Center
Six topic areas below. Open any question to read a short answer. Video walkthroughs can be added later; written guides stay here for quick scanning.
Still stuck? Contact usJump to a topic
Getting started
New to QuotVid? Start here.
How to create your first video▾
Sign up for a free account, complete onboarding, then open AI Persona or Custom Studio. Pick a category, language, and template, add optional branding, and click generate. Your first five videos are free with no card required.
Setting up your content persona▾
A persona stores your category, language, template, fonts, colors, watermark, and music defaults. You can maintain separate personas for different channels or languages. Changes apply to the next videos you generate in that persona.
Understanding content niches▾
Categories (Stoic, Business, Poetry, and others) help the app match tone and template style to your audience. Pick the niche that best fits your page; you can change it anytime without losing past videos.
Supported languages guide▾
QuotVid supports many languages with automatic font and layout choices. Right-to-left scripts (such as Arabic and Persian) render with appropriate typography. Choose your language in persona or Custom Studio before generating.
How to download your videos▾
When a video finishes rendering, open the Videos list, select your file, and download the MP4. Completed files stay available in your account for access from any device you use to log in.
Account and billing
Plans, payments, and your account.
What the free plan includes▾
The free plan includes five total videos, full access to categories and templates, and a watermark on exports so you can evaluate quality before upgrading. No credit card is required to start.
How to upgrade your plan▾
Open billing or pricing from your account, choose Monthly, Annual, or Lifetime, and complete checkout through our payment provider. Paid plans remove the watermark and raise daily generation limits according to your plan.
Canceling your subscription▾
You can cancel a recurring plan from billing settings. You keep access until the end of the paid period. Download any videos you need before the period ends if you are not renewing.
Money-back window▾
Annual subscriptions include a short money-back window listed at checkout. Monthly plans can be canceled before renewal without a long-term commitment. See the latest terms on the pricing page for current policy text.
Accepted payment methods▾
We accept major cards and other methods shown at checkout via our payment partner. Receipts and invoices are available from your billing portal after purchase.
Video generation
How QuotVid builds your videos.
How AI generates quotes▾
In AI Persona mode, the system writes on-brand quote text from your category and language settings. In Custom Studio you can paste your own text. Either way, rendering applies your template, background, and typography choices.
Choosing and changing templates▾
Templates control motion and layout. The app can suggest options that fit your category. Switch templates in persona settings or per video in Custom Studio, and use the live preview to check composition before you render.
Background music options▾
Pick a track from the built-in library or upload your own audio where your plan allows. Preview audio in the studio before generating so the mood matches your quote.
RTL languages (Arabic, Persian, and similar)▾
For right-to-left scripts, QuotVid lays out text and punctuation in reading order with fonts suited to each language. Set the language in your persona or studio so captions and line breaks behave correctly.
Video format (1080×1920)▾
Exports are vertical 1080×1920 MP4, ready for TikTok, Instagram Reels, and YouTube Shorts. File naming options in the app help you organize batches for posting.
Brand kit
Logo, colors, and on-screen identity.
Adding your logo watermark▾
Upload a PNG with transparency, then set corner position, size, and opacity. The live phone preview shows how the logo sits over your quote and background.
Channel name overlay▾
Add a short handle or channel label. Keep it readable at small sizes; the preview helps you avoid overlap with quote text.
Position and opacity▾
Drag or use numeric controls where available. Balance visibility with distraction: lower opacity often works on busy backgrounds.
Per-persona brand settings▾
Each persona remembers its own logo, colors, and typography. Switch personas when you manage more than one brand or language channel.
Technical help
Troubleshooting and performance.
Why is my video taking long?▾
Rendering queues by server load and video length. Wait times vary; leave the tab open or check the Videos list for status. If a job fails, retry from the app or contact support with the job time.
Download quality and MP4 issues▾
Use a stable connection for downloads. If a file will not play, re-download or regenerate. Ensure your browser allows downloads from the app domain.
Login and access problems▾
Reset your password from the sign-in page, check spam for verification mail, and try an incognito window to rule out extensions. Contact support if your account email changed.
Contact support▾
Use the contact form or support email from the site footer. Include your account email, approximate time of the issue, and any error message shown in the app.
Need more help?
We read and reply to every message within 24–48 hours.
Social posting
Schedules and connected accounts.
Connecting TikTok▾
Follow the in-app prompts to connect your TikTok account when posting or scheduling is available for your plan. Permissions are used only to post content you approve.
Link to this answer
Connecting Instagram for Reels▾
Connect Meta or Instagram as guided in the product. Requirements can change with platform policy; the app shows the current connection steps.
Link to this answer
YouTube Shorts posting▾
Where supported, link your YouTube channel to publish Shorts-format uploads. You can always download MP4 files and upload manually from YouTube Studio.
Link to this answer
How daily auto-schedule works▾
With AI Persona and an active schedule, new videos can be generated on a cadence you set. Review your queue and posting windows so they match your audience timezone.
Link to this answer
Bulk generation▾
Batch or daily flows create multiple videos from your persona rules. Check how many runs are queued on the dashboard so you only generate what you intend.
Link to this answer
How to connect a social media account▾
Go to Dashboard → Integrations and click Connect next to the platform you want. You will be redirected to that platform's official login screen. Grant the requested permissions — for YouTube: upload videos and read channel name; for Instagram: account info, publish content, and read Page info; for TikTok: upload and publish videos, and read display name; for Pinterest: read boards, create pins, and read username; for Facebook: list managed Pages and post to selected Page. You will be returned to QuotVid with the account connected and your account or channel name displayed. To disconnect, click Disconnect — your token is immediately and permanently deleted and QuotVid loses all access to that account.
Link to this answer
Setting your posting schedule▾
Go to Dashboard → AI Persona → Posting Preferences. Set your timezone in IANA format (for example Asia/Karachi or America/New_York). Set a posting time per connected platform — for example YouTube at 09:00, TikTok at 18:00, Instagram at 14:00. Choose your generation schedule: Daily, 3 times per week (Monday, Wednesday, Friday), or 5 times per week (Monday through Friday). Auto-posting is enabled by default when you connect a platform. To disable auto-posting for a platform without disconnecting it, toggle the Auto-post switch off in Posting Preferences. In Custom Studio: when you generate a video, a modal appears where you can choose which connected platforms to post to for that specific video.
Link to this answer
Understanding the video pipeline: Generated, Scheduled, Published▾
Generated tab: shows all video generation jobs in any status. Active jobs (queued or processing) appear first, then completed, then failed. AI-generated videos show an expiry date — download them before they are auto-deleted after 7 days. Custom Studio videos show a green Studio badge and are never auto-deleted. Scheduled tab: shows videos with pending posting jobs. You can see a per-platform countdown to the scheduled post time. A Cancel button is available per platform for any post that has not yet gone live. Published tab: shows videos that have been successfully posted to at least one platform. Each entry shows the post link, the date it was posted, and which platforms received it. Deleting from the Published tab removes the record from QuotVid only — the post stays live on the platform.
Link to this answer
Billing and plan frequently asked questions▾
What is included in the free trial? You get 5 free videos. No credit card is required. Auto-posting and all 5 platform integrations are available during the trial. What happens when my trial ends? Access is paused until you subscribe. Your data, videos, and platform connections are preserved. Can I cancel anytime? Yes. Cancel from Billing settings at any time. You keep access until your current paid period ends. Do you offer refunds? Yes — 7-day money-back guarantee. Email hello@quotvid.com within 7 days of payment. What is the difference between AI videos and Studio videos? AI-generated videos (from AI Persona mode) are automatically deleted after 7 days — the expiry date is shown in your Generated Videos list. Custom Studio videos are kept indefinitely until you delete them manually. What is included in Lifetime? Everything in the paid plans at the time of purchase, forever — including all 5 platform integrations, Custom Studio, background library, and brand kit. No recurring charges.
Link to this answer